FAQs | Your Questions About Healthivia, Answered

What services does Healthivia offer?

We offer Allied Health support that’s practical, personalised, and built around real life.
Our services include Exercise Physiology, Physiotherapy, Hydrotherapy, Injury Prevention, Mental Health Support, and NDIS-related care.

Where are you located?

We work across Sydney and NSW. Check our locations here, or get in touch with us to find our nearest location to you.

Do I need a referral?

Not always. If you’re coming to us privately, you can book in anytime.
If you’re using Medicare, NDIS, WorkCover, or DVA funding, a referral may be needed. Just ask, we’ll walk you through it.

Do Medicare or private health insurers cover services?

They can be. You might be eligible for rebates through:
• Medicare (via a GP Management Plan, bulk billing available)
• Private health (depending on your cover)
• NDIS, WorkCover, or CTP.

We can help you figure out what applies to your situation.

Who can benefit from Healthivia’s services?

We support people of all ages and situations from managing chronic health conditions, to recovering from injury, improving mobility, or simply staying active and independent. Whether you’ve got a specific goal or just want to feel more capable day-to-day, we’re here to help.

What conditions do you work with?

We support people with a wide range of conditions including:
• Chronic pain
• Arthritis and musculoskeletal issues
• Diabetes and heart conditions
• Mental health challenges
• Neurological conditions
• Post-surgery recovery
• Work and sport-related injuries
• Work and sport-related injuries

Can I use Healthivia if I’m on the NDIS?

Yes. We work with self-managed, plan-managed, and NDIA-managed participants. Whether you need help with capacity building, mobility, strength, or mental health support, we can align your goals with the right care.

Do you offer telehealth or online appointments?

Yes, we offer flexible options for both Exercise Physiology and Physiotherapy. If you’re more comfortable at home or live regionally, we can deliver care online without compromising on connection or quality.

Can I speak to someone before booking?

Definitely. Give us a call on 1300 123 496 or send us an email at hello@healthivia.com.au. We’ll listen to what you need and help you figure out the best next step.

What should I bring to my first appointment?

Just bring yourself and:
• Comfy clothes and shoes you can move in
• A water bottle and towel (if you like)
• Medicare or health fund details (if needed)

Can I do my program at home?

Absolutely. We design programs that work around your space, your routine, and your goals.
We can even support you via telehealth if you'd prefer to stay home.

Physiotherapist or Exercise Physiologist?

Both help you move better, feel stronger, and live with more ease but they come in at different points in your recovery or health journey.
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• Physiotherapists often help you get back on your feet after an injury, flare-up, or surgery. They use hands-on techniques, movement, and rehab to reduce pain and restore function.
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• Exercise Physiologists focus more on the long game using exercise to help manage chronic conditions, improve strength and mobility, and support long-term health.

Many people work with both, just at different times, depending on what’s going on for them.

Will I see a Physiotherapist or an Exercise Physiologist?

That depends on where you're at and what you’re working towards.
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• If you’re in pain or recovering from something recent, we may start you with a Physio.
• If you’re building strength, managing a condition, or looking to move more freely again, an EP might be the better fit.

Not sure? That’s completely fine, we'll chat through your needs and guide you to the right support.

What if I’m still not sure where to start?

That’s completely okay. You don’t need to have it all figured out, that's what we’re here for. Just reach out. We’ll listen, ask a few questions, and help you find the right support to get started.

How can I get in touch?

The easiest way is to give us a call on 1300 123 496 or fill out our contact form. You can also email on us hello@healthivia.com.au if that’s easier. However you reach out, we’ll get back to you quickly and make sure you feel supported from the start.

Our Most Commonly asked Questions

Every path starts with a step

Our Most Commonly asked *Questions*

Every path starts with *a step*

Our Most Commonly asked Questions

Every path starts with a step